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Archive for April, 2021

Worth 1000 Pictures

Monday, April 5th, 2021

Can you see the Schaller holes in this photo? OK, now you can because I mentioned it but if this was simply one of 20 or 30 photos and no mention was made of the filled holes, would you have seen them? Maybe. Maybe not.

“Didn’t you see the Schaller holes in the photo? It was clear as day…” Call me old school or maybe just old but I believe that the buyer deserves an accurate description of what he is buying. The customer may not always be right but the customer always has rights and that right is being stepped all over by an awful lot of sellers. Is it that folks have simply forgotten how to write? I don’t know, with texting and tweeting more prevalent than talking, I would have expected the art of writing to have had something of a resurgence. Nope. So, what’s the problem?

I bought a guitar recently and before I committed to it, I received more than thirty high res photographs but no detailed description of what the issues might have been. The dealer (yes, it was a dealer) shall remain nameless-it’s irrelevant-I have a good relationship with the dealer and I’m simply using what happened as a cautionary tale. So, don’t ask. It turns out the photos showed the guitar in a very good light. But they didn’t show me all the issues. The best example is a small repaired hole by the end of the neck where it appears a second pick guard had once lived. The seller knew it was there but in the photo, unless you already knew it was there, you would may not have seen it. And why would that be? Mostly because I wasn’t expecting it. The seller could have written in the description…”there’s a properly filled holed from a second pickguard…” Simple. Fair. Reasonable. That alone would not have kept me from buying the guitar-especially since it wasn’t very noticeable. But it was other stuff as well.

I have a real personal bug up my ass about reproduction parts not being disclosed. In a world where a correct short seam stop tailpiece can cost you close to $2000, I’m not real happy when I spend top dollar on a guitar only to get it and find out the tailpiece is a repro. It’s usually a good repro but still a repro. When I brought it up, the seller said…”the tailpiece was clearly in the photos…” Yes, it was but nobody can tell a good repro from a real one without seeing the bottom. The repros have gotten very accurate but not so I can’t tell. It’s even worse when I make a deal and get into my car and drive 150 miles to pick a guitar up and find out, when I get there, that the tailpiece was replaced. Generally, I get back ion my car and drive home without the guitar. It’s partially a matter of scale. I get plenty of guitars with the wrong (repro again) switch tip. Catalin switch tips are pretty easy to fake and a lot of the real ones get scavenged, usually by Les Paul owners who want to upgrade their R9 with real 50’s parts. But a catalin switch tip is a $200 part, not a $2000 part.

So, here’s what I’d like to see happen…When you are selling your guitar, write a description and mention every possible issue that a buyer might find upon inspection. If I hear …”it was in the photos…” again as an excuse for not disclosing an issue, I will simply return the guitar. By all means, put good clear photos in your ad-there’s nothing like a good photo to describe the condition but take 5 minutes a do a write up. It’s not going to take any more time than the last tweet you sent out about your dog.

Quick. Is that a legit stop tail or a repro? I can’t tell and neither can you. If I saw the under side of it, I’d probably be pretty sure it was real. Better still, write a description and tell me if it’s real or not. Don’t know? Then say you don’t know and we’ll deal with it.